Your AI Feature Might Be Losing Money and Your P&L Won’t Show It
A SaaS company added an AI summarization feature and priced it at $49 a month as an add-on.
The number came from looking at what competitors charged, not from what the feature cost to run. Six months later, a subset of power users running the feature dozens of times a day were costing more in model API calls than the add-on brought in, and the finance team only found out when someone finally split the infrastructure line apart to see what was in it.